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Telephone: Flights

Helen: Hello! Helen speaking…


Tim: Hello. I’d like to enquire about flights to Moscow from Kennedy Airport in New York, please. I’m off to a conference at the end of the month - Thursday 22nd until Tuesday 27th. Could you tell me about the flight availability and prices?


Helen: Certainly. Do you want to go economy, business or first class?


Tim: Well, I’d like to go first class, but unfortunately I’ll have to go economy - company rules, you see.


Helen: Yes, sure, I understand. How many of you will be travelling?


Tim: It’s just me.


Helen: Okay, so that’s one seat … economy … New York - Kennedy to Moscow Airport.


Tim: And how much will that be?


Helen: Let me see … to qualify for the discount rate, you need to stay over a Saturday, which you are doing … Yes, that’ll be $830.


Tim: Right, and does that include airport tax?


Helen: No, tax is another $70 on top of that.


Tim: Okay. Can I book that, then?


Helen: Certainly.


Helen: Can I help you with anything else? 


Tim: Yes, I'd like to book a hotel room too, for the full five nights. Could you check if the Regency Hotel has any rooms free?


Helen: Yes, they do.


Tim: And is there a discount rate for conference delegates?


Helen: Yes, there is. I think it's 10% but I can check that for you.


Tim: Okay, do you mind if I book it provisionally for now and I'll call you back later to confirm? I just need to check one or two details.


Helen: That's fine, sir. Can I help you with anything else?


Tim: No, that's all for now. As I said, I'll call you back.

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