Înscrie-te la cea mai căutată școlară de afaceri din regiune

Complaints Part Two

Carla: Hello!


Tom: Hello, can I speak to dispatch, please?


Carla: You’re through to dispatch.


Tom: I phoned two days ago to say that I hadn’t received delivery of my order and I’m ringing again to say it still hasn’t arrived. That delivery is very urgent.


Carla: Can I just take your name please?


Tom: Yes, it’s Tom Smith.


Carla: I think there’s been a problem with that order, Mr. Smith.


Tom: What kind of problem? ( a little bit angry)


Carla: I don’t know offhand. Let me check for you. Yes, part of the order didn’t arrive here at the depot, so I couldn’t send it out until we’d received everything.


Tom: Well, surely that was your problem to sort out. I did phone and draw your attention to this a couple of days ago. Look, I placed this order weeks ago. I'm sorry, it’s just not good enough!


Carla: I’m sorry about this, Mr. Smith. I’m sorry for the inconvenience, but I can assure you we’ll do everything we can to send it out to you today.

Vezi toate textele din Baza de cunoştinţe » Vezi textele în această categorie »
Poate v-ar interesa aceste articole
Small Talk at a Business Lunch Leaving messages
Negotiations Telephone English

Abilităţile de afaceri care vă garantează profituri mari

Am pregătit pentru dvs. un document cu sfaturi şi cu descrierea abilităţilor de afaceri care vă garantează profituri mari, indiferent de ocupaţia dvs. Pentru a prelua raportul, daţi clic aici.

Verificați dacă mai sunt locuri disponibile! Sesiunea de înscrieri 2024/25 este deschisă.

Pentru a afla mai multe despre înscriere, daţi clic aici.